Human-Centered ITSM: Trust Through Empathy & Collaboration
IntroductionIT Service Management has been about process optimization and technology exploitation towards...
Optimizing SIAM Service Catalogues with DXPs
While organizations continue to morph in shape within these ever-changing IT ecosystems...
Beyond the Numbers: How XLAs are Redefining Service Success
Why Will Customers Be More Worried about XLAs?In today’s dynamic business world,...
Parenting in a Tech-driven World: Bridging Past and Future
“Parenting in a Tech-driven World: Navigating Past Lessons for Future Uncertainties” As...
Elevating Career Trajectories
Looking back at my life, a glimmer of transformation looms amidst the...