I'm Soufiane Bouchouachi. A Seasoned ITSM Professional from Poland.

As an seasoned ITSM blogger, I often find myself requested to share insights on topics like ITSM, SIAM, leadership, and success, even before the articles are fully polished. Navigating this, I aim to deliver valuable content while adapting to the dynamic nature of the industry.

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About Me

I’m Soufiane Bouchouachi, a seasoned IT professional specializing in IT service management. With over 18 years of experience, I currently hold the position of SIAM Service Catalogue Manager at KMD, a leading supplier of govtech. My expertise lies in SIAM, focusing on ITSM architecture and service offering creation. I bring a wealth of knowledge to the field and thrive in managing service catalogs for optimal IT operations. I am passionate about optimizing service catalogs to enhance overall IT service delivery. Feel free to connect or reach out for any insights into IT service management or SIAM.

The story behind Sodaitek

In the Beginning

Welcome to Sodaitek, the personal blog of Soufiane Bouchouachi. Embarked on this digital journal journey in 2023, my aim is to capture the essence of my experiences, insights, and discoveries in the ever-evolving world of technology.

The Journey Unfolds

From the initial blog post to the latest entries, Sodaitek serves as a canvas for self-expression, where the technical aspects intertwine with the human side of the digital voyage. It’s not just a blog; it’s a space where my passion for technology meets a love for storytelling.

Core Values

At Sodaitek, authenticity, curiosity, and continuous learning form the core values. Each post authentically explores the tech world, driven by insatiable curiosity and a commitment to ongoing growth.

Moments and Reflections

Throughout this blog, I document moments of triumph, challenges, and reflections – a journey through coding victories, tech hurdles, and valuable lessons learned. Each post is a snapshot in the ever-evolving tech narrative.

The Future of Sodaitek

Looking ahead, Sodaitek’s future is filled with exciting possibilities. It will remain a space for sharing experiences, connecting with like-minded individuals, and evolving alongside the dynamic world of technology. Join me on this personal and tech-infused adventure at Sodaitek.

Experience

Nov 2021

SIAM Service Catalogue Manager

KMD Poland

Mar 2014

Service Delivery Manager

Fujitsu Poland

Apr 2016

ITIL Service Process Lead

Fujitsu Poland

Feb 2017

Service Process Controller

Fujitsu Poland

Experience

Jun 2015

Customer Operations Specialist

Capita Customer Solutions

Jan 2017

Service Desk Agent

Fujitsu Poland

Jan 2010

Translator Interpreter

Bright Moon LLC

Jan 2011

Algeria Market Expansion Associate

Seoul Electronic Communication – SEC Korea

Knowledge & Skills

ITIL & SIAM Expertise

90%

Strategic IT Leadership

60%

Stakeholder and Supplier Management

89%

Value-Centric Service Offerings

92%

Innovative Problem-Solving

95%

Communication Maven

95%

Problem-solving Aptitude
An adept problem-solver, I analyze and resolve technical challenges swiftly, ensuring uninterrupted system functionality.
Continuous Learning Mindset
Committed to staying ahead in the dynamic IT landscape, I embrace a continuous learning mindset to remain at the forefront of technological advancements.
Project Management Prowess
Excelling in project management, I lead teams through effective planning, execution, and coordination for successful project delivery.
Communication and Collaboration Mastery
With strong communication skills, I bridge the technical and non-technical realms, fostering collaboration for streamlined project outcomes.
Understanding of Business Processes
I bring a strategic perspective, aligning technology solutions with business objectives to contribute to organizational success.
ITIL Framework Proficiency
I navigate IT service management using ITIL best practices, ensuring seamless delivery, support, and continual improvement of IT services.

Get In Touch

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